Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service.
Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.
White Paper Published By: YouSendIt
Published Date: Feb 04, 2012
Download this complimentary report and learn about the overwhelming number of business managers using an application or service that is not sanctioned by IT.
White Paper Published By: Oracle
Published Date: Feb 03, 2012
This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.
White Paper Published By: Oracle
Published Date: Feb 03, 2012
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
White Paper Published By: Oracle
Published Date: Feb 03, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e- commerce platform-which should be the last e-commerce platform you ever need to buy.
White Paper Published By: Oracle
Published Date: Feb 03, 2012
Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites - This white paper discusses a range of site implementation options and recommending best practices.
White Paper Published By: HP
Published Date: Feb 02, 2012
This analysis compares various cloud offerings in the market. Discover resources available to help you assess your options and accelerate the launch of your initiative.
White Paper Published By: HP
Published Date: Feb 02, 2012
This white paper provides insight into the growing trend toward cloud computing. Discover the primary drivers for the adoption of this technology as well as the differences between public and private clouds.
White Paper Published By: HP
Published Date: Feb 02, 2012
Implementing a private cloud can be complex and daunting. HP's solution, CloudSystem Matrix, helps you build a turnkey private cloud environment. Read now to find out more!
White Paper Published By: HP
Published Date: Feb 02, 2012
If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations are high. In this white paper, find out more about cloud computing and what it can provide you with.
White Paper Published By: HP
Published Date: Feb 02, 2012
Cloud computing continues to grow in popularity among the IT industry. And more businesses are advertising that they are the front runner for providing the best cloud services. Find out more in this white paper!
White Paper Published By: HP
Published Date: Feb 02, 2012
HP, a global provider of IT solutions, provides a complete portfolio of hardware, software, and services for enabling greater/faster deployment of converged infrastructure solutions in data center environments.
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